Privacy Policy

Luminè Clinic is a physician-led aesthetic medicine clinic located at 36 Great Titchfield Street, Fitzrovia, London W1W 8BQ. We are the data controller responsible for your personal data.

Email: Info@lumineskin.co.uk | Phone: 020 8016 6590

We may collect the following personal data when you interact with us:

• Name, email address, phone number
• Treatment preferences and medical history relevant to aesthetic consultations
• Appointment booking details and preferred dates
• Messages and correspondence you send via our contact form
• Website usage data via cookies (anonymised analytics)

We use your personal data to:

• Respond to consultation enquiries and book appointments
• Provide safe, personalised medical aesthetic treatment
• Send appointment confirmations and aftercare instructions
• Comply with our legal and regulatory obligations as a medical provider
• Improve our website and services

We process your data on the following legal bases:

• Consent: When you submit an enquiry or book a consultation
• Legitimate interest: To improve our services and respond to your requests
• Legal obligation: To maintain medical records as required by law

We do not sell, trade or share your personal data with third parties for marketing purposes. We may share data with:

• Our secure email and booking platform providers (data processors acting on our behalf)
• Regulatory bodies where required by law

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by medical record-keeping regulations. Medical records are retained in accordance with NHS and CQC guidelines.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

Our website uses essential cookies to ensure functionality. We may also use anonymised analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at Info@lumineskin.co.uk or call 020 8016 6590.